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Server Matrix rocks. Sorry to hear about your friend, but bitching to the support desk isn't going to help. They deal with assholes yelling all the time, being civilized is much better. Plus, they host dedi's mind you. So when a problem on your server occurs. It's your problem to fix! My advice is to learn how to manage a server before getting one. Then it isn't so easy to just blame everyone besides yourself.
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