Here's the "kiss off" email to Penn, after sending over 800,000 clicks to the program, seeing people sign up on Epoch's side, and seeing nothing on OxCash's side. After this, the Epoch account was emptied (down to one signup showing, then to zero) and the OxCash account password was changed. Hopefully, this helps you get some perspective on the situation. We sent 820,000 clicks to the program, documented by their own system. *shrug* Penn had a decent explaination over the phone, though: apparently, a lot of affiliates will cheat clicks through, and then demand payment. Still, it sucked how we ended up not working with them going forward -- they converted thousands of signups for us (granted, we didn't get the money), which is an AWESOME ratio.
Quote:
Penn,
I've left you numerous messages at this point, and I cannot continue to follow up with someone who is not going to return a phone call. You and I had an understanding that you were to contact me within a week concerning the underproductive nature of the traffic we sent you, or the misreporting of the stats, whichever the case may have been. I would have expected you to at least do the professional thing and return a phonecall. Compounding this issue, we sent 821,205 clicks in a short space of time, and even that
didn't rate us a call back or an email.
I'm disappointed that we had to pull the traffic -- we were only sending from 7 sites out of thousands, so the potential for a larger relationship was definitely there. In the future, you might do well to treat resellers with some level of professionalism and return a phonecall.
Thanks anyway for the time you initally spent.
--
Domenic R. Merenda
Vice President, Business Development
Edge Productions, Inc.
http://www.edgeprod.com
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NOTE: I REPEAT, OxCash is most certainly a reputable company, and a LOT of people make a LOT of money with them. I am a member of their sites as a surfer, and enjoy their content. They simply dropped the ball on servicing us as an affiliate, and we were forced to get rid of them as a sponsor. Water under the bridge, and I'd have a beer with any of the guys/gals over there.