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Originally Posted by sonofsam
Okay now that those 2 things are out of the way, I?d like to talk about the positive things about NATS
1.) Affiliate Handling ? NATS makes this a breeze, it is EXTREMELY easy to manage affiliates, set special payouts, give them in depth stats and let them create their own campaigns to track their clicks
2.) Reports ? AMAZING reporting system, jam packed full of charts and other things that I am still learning to use to its full potential, break down stats by day / month / period / year and it breaks it down by Program / by site / by affiliate in a VERY easy to read and simple way? every day when you log in it?ll give you everything you need to know on 1 page, which affiliate is sending the most, the top converting affiliate, the worst converting affiliates, how many sales you?ve made, how many new affiliates have signed up and which of those new affiliates has thrown up links already
3.) Payments ? NATS makes paying affiliates a BREEZE. You can see who has reached minimum payout and select them as paid once you?ve paid them, and it also logs it under your affiliates overview? so if you ever have an affiliate complaining about missed payment or late payment, there will be no scrambling to look up his info because all his info will be stored under his overview
4.) Always advancing ? NATS is always improving and I must say I?m very impressed with how much work they put into it, there are always things being adding and tweaked and its nice to see them putting a lot of effort into their software (please don?t use #4 as a counter-argument about the price, lol jk)
5.) Support ? top notch support system. On top of having a huge knowledge base of tutorials you can search though, they have a ticket system that is bar-none the best I?ve ever had the pleasure of complaining and whining through? and everything is replied to within 24 hours guaranteed? and they are not outsourced tech people who have no idea what they are talking about? as bringer said the other day ?when you ask for promo material and the answer you get is Car Bird Water Hose, you stop asking questions? haha Best support I?ve ever seen
Conclusion: NATS is top notch software, and if they could just fix a couple of those things, it would be the best software available on the market and would appeal to many more people, especially the huge amount of small programs out there currently, and just starting up. Most of the people I?ve talked to who wanted to use NATS said the only thing holding them back was the price. Right now I?m okay with paying 150/month for 1 site? but for the other sites I?m launching I don?t think I will be using NATS unless they work something into their business plan that can work with smaller programs as well.
Please keep the flaming to a minimum regarding ?that?s the cost of doing business, don?t whine? because even though a lot of people portray themselves to be making multi-millions, we are not all as rich as everyone else lol.
Alright? hope some of you take the time to read all that and share some insight
Sonofsam
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1) Thanks

A lot of people seem to think NATS is "cascading" software. It really does much much more than that. It's your entire financial and administration backend for your affiliate program. You can do things with it you can't do without a fully featured affiliate back end.
2) Fabian is a stats whore

We're always looking for ideas and concepts for new reports so please, if you can think of anything let us know and we'll see if we can pull out the data and format it pretty for you
3) This has been a big concern of a lot of smaller programs thinking of making the move to NATS and I'm glad to see you like the way it works. I always try to explain to them that it's not as bad as they imagine. We've also got a few new things coming soon that will improve upon affiliate payout even more. Hopefully we'll have an update on that towards the end of the month.
4) Thanks

As I said above NATS is growing very quickly. We know we will never be perfect and we always look for the areas where we have the biggest problems or lack the most and address them while at the same time looking to expand into things no one is doing or has thought of yet. As long as we can continue to do both things should be great for a long time to come
5) My nemesis

Support is hands down the hardest part of software devleopment. Things were a bit bumpy a year or so ago when we first started out (as I said, no one is perfect) but IMO we have greatly improved our support by brining on quality, intellegent, US based in house staff and training them well. Boris, Valerie, Steve, along with Fabian have done a fantasitc job at learning both the adult industry and our products. Our support turnaround continues to get better and better and clients are needing less and less support as our knowledge base grows and product improves. Jason, who just had his first day at Too Much Media looks like he will also be a great asset to us. Those of you who are our clients will be dealing with him soon enough as he has been brought on 100% for support and not for development.
Thanks again sonofsam for posting your honest thoughts about us. I know people love to start "drama" all the time. If some of them would act more mature and professional as you have and bring up their concerns in a contructive way this industry would be a much nicer place
