Originally Posted by 3piece chicken Dinner

I would send them a letter of contact to make them aware that there appears to be an error of some type. Advise them that it appears someone didn't notice that they already had an account. give them their account info and advise if there is any discrepency in their webmaster referal numbers this could be the cause and to feel free to contact you @ ???-???-???? if they have any additional questions.