Last time I was at Schiphol airport, I was waiting at a gate and looking out the window at a KLM plane that was really really dirty. I was surprised they allowed one of their planes to get so dirty without washing it. Made me wonder what else they're slacking on, hopefully not maintenance. Anyways, I was thinking, if they're going to be a more high-end airline, and they're going to charge more than all the budget airlines out there, the least they could do is look the part. It might seem like a small thing, but I think a dirty plane says alot about an airline, especially when you're not exactly a budget airline. So I lost a bit of respect for KLM after that.
