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Originally Posted by O MARINA
Mixing up the names is not the point here. You never contacted anyone at the company & after all this you wrote here, you still did not include an account number; that I need to resolve this. It's very simple. In the future just contact someone at the company directly and it will be taken care of.
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I didn't click on the popup so I didn't get the account (ref) number. I try to make it a practice not to click on adware popup windows, never know what those shifty "rogue affiliates" will install onto my system seeing how they're crazy like that.
But if another one pops up, you got it. I will contact someone from your company the next time this happens with their account number. Problem solved.