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Old 09-30-2005, 10:16 AM  
Brad Mitchell
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Join Date: Nov 2001
Location: Southfield, MI
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Over the years I've had at least 4 overall price decreases on the published pricing. It was always a challenge when I did that each time because I actually went through all the accounts re-rated them to the new pricing. Each time I did it it ended up being an overall write-down on gross monthly billings. However, I will say that it always did help foster tremendous good will with the customers and each time I sold substantially more new business to more than make up for new lower pricing. I don't know if that ended up being good karma or just good marketing. lol

Brad
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71 industry awards for hosting and professional excellence since 1999
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