OK guessing your using win Xp.
file being accessed by another program
drop the computer into safe mode then you will be able to remove it
press or hold the f8 key on start up.. some computers use f4
or you can follow the directions here
http://service1.symantec.com/SUPPORT...rc=sec_doc_nam
then you can go in and remove the software..
if that doesn't work
I would do a system restore to a point b4 you downloaded the software...
c:\windows\system32\restore\rstrui.exe
if all that doesn't work drop me an ICQ and I'll help you out...
as for the $20 us it to but a ppc campaign and send me traffic...