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Old 09-26-2005, 11:38 AM  
HairToStay
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Join Date: Oct 2002
Location: Southcoast, Mass.
Posts: 1,521
To solve this, wellcash, you need to contact the credit card company and tell them it was a mistake and you now recognize the charge and want the chargeback reversed. They will bitch at you but will do it.

DH will still be stuck with the chargeback fee which, by right, you should return to him. The chargeback will still show on his account but will show as reversed, and will not be included in the number of chargebacks when calculating any fees for going over the limit.

I went through this with a customer who charged back a $78 video order. I called him and he said he didn't recognize the company name on his statement, even though it's clearly on the receipt. He contacted his bank, reversed the chargeback, and paid me the $35 chargeback fee as well. My account shows 1 chargeback in 7 years but if they read it, they will see it was reversed.

Get it reversed, pay them the chargeback fee you owe them, and use your own credit cards in the future.
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