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you'd have to render each customers order with the url again with the source master avi or supply the raw or larger avi to them so they can do it
However I have rerendered compressed wmvs in sony vegas and the results were not that bad.
It's probably their settings they are using of the software if it's doing that bad of a job providing your original wmv was pretty good.
oh and white & yellow with a black stroke seems to do better than say reds or blues
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