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I just got 5 of them. 3 heavy users and 2 light users. We all love them.
At first I didn't know if I would like dialing the numbers while driving down the road...but I got used to it. I can't put the phone between my sholder and my ear, but I shouldn't be doing that anyway and I have a headset.
I have the T-Mobile version (silver) and international calls and confrence calls are easy and painless. The phone is has crystal clear sound and no one has had a hard time hearing me.
I do not like the way the phone stores the numbers as the previous poster mentioned.
The battery life last about 2 days without worry (we use about 4700 minutes a month each) and the reception is much better than any other T-Mobile phone I have had.
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