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I have my own dedicated server with isprime and I must say I dont mind emailing them, even for the small shit, They are very quick and I'd rather have someone who knows what they are doing setting up something, regardless if i had a cpanel or not.
Alot of people play with the cpanel and dont know what the hell they are doing, then they end up emailing support to fix it all for them. I'd much rather just deal with support in the beginning.
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