Originally Posted by PBucksJohn

They are not down. It is not a major issue, it is a minor issue.

When our clients our down, even many times when it is not our fault, we wake our employees and have Fabian in Europe to handle getting them back up. Seems no matter how much we give tho it doesn't matter.

When it's a minor issue that can be resolved during business hours with no negative impoact however, I am not going to wake someone up or pull them away from dinner.

We also have night support until 10pm EST most nights of the week however the person who covers those hours is not in on Tuesdays.