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Originally Posted by ebus_dk
no harm done  |
Thanks. We're always expanding our staff (we are currently running tech interviews). And we always have people monitoring tickets 24/7 for downtime / severe issues.
It's a farily complex thing to put together a 24/7 office based support staff but we're getting there. As you can see tho, by my being here, that we do keep an eye on things. W
e bend over backwards for our clients and always fix things that our not our fault or caused by us. Just hurts to see the "appreciation" we get back somtimes.