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Originally Posted by PBucksJohn
Yes, it's a good point. However they are NOT down. If they were I'd have someone working on it right away.
Now tho, since someone posted about downtime in this thread there will be 30 people running around screaming how NATS doesn't give a shit about their clients being down which is totally not the case. This is why bullshit like this doesn't belong on GFY in the first place.
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Dont get all bent out of shape i think his idea is a good idea regardless of if his site happens to be down.. 24/7 support is always appreciated.
I dont know any of the details , i just read he didnt have hus suppor tticket answered and you said it will have to wait until tomorrow when your employees are back in. And ebus suggested you have staff on 24 hours a day because people are running sites that are up 24 hours a day. All you had to say was " we do have support staff on 24hours a day , they just cant fix his problem , he will have to wait until the techs get in " or . " gee thats a great idea , overseas customers are up when we are off and vice versa would be good to have someone for them to speak to , we will look into that idea"