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i had the same issues with webair. my server was hacked and compromised, in the end we ended up getting in a verbal dispute over what "compromised" really meant - go figure.
juicy: mike has been always helpful - there are 3 guys over there that knows whats up - mike who is the owner, sagi, and i believe this one tech brian who i dealth with. those guys are worth their weight in gold, everyone else was clueless about customer support.
those 3 guys dont do you good when they are not in, or you are redirected to one of their other incompetent techs. i had a whole talk with sagi about how the whole attitude over there needs to change, and he agreed with me. everything got deleted off my server 4 TIMES, 4 SEPARATE TIMES. after the 1st time, i took it so seriously we had all the login and passes changed, after the 2nd, they still said nothing was wrong. After the 3rd time, they started to listen - after 3 separate issues of all my shit being deleted. it then went down one more time, before i switched out of there.
it turns out someone had php-backdoored my server.. you could execute any command, right from the net, unsecured. how it got there wasn't their fault. shaky support, failure to investigate the cause and shrugging me off is what landed me 4 downtimes in about a 10 day period. not picking up on the problem after I had drawn attention to it...
every single one of my affiliates knew about it. i switched over to isprime, no problems yet.
i can't even tell you some of the frustrations and things i went thru over there. one of their techs did a backup after one of the times my site got deleted - they backed it up with a version they had from 3 months prior (who the hell knows why they still had it to begin with)!!!!
bob would tell me things would get done, then leave the office to go home before they got done! un-fucking-believable. after that, i had no choice but to switch, and thats exactly what i told sagi.
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