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Originally Posted by [CG]
Any work that is done on the server, even if its a managed plan should be passed by the clients for approval.
Sounds like a bummer man, do they have a ticket system, maybe you can open a trouble ticket & get quicker response?
Good luck man!
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I agree, but no ticket system. only icq and email. I am not a overly demanding customer, I have a HUGE business and just need it to run smoothly and have answers when I have questions. I would promote the hell out of these guys if they would just make it easier for me to reach them and not force themselves upon me on the server and make changes that cost me days of problems without even checking in with me before making such changes. It feels like getting violated a little, I dont know....
The server is fast, the price is reasonable for the high bandwith and location, just the customer service needs a serious revamping.