GoFuckYourself.com - Adult Webmaster Forum - View Single Post - sixdegreesaway.com /azguy Hosting Unreachable?

MontrealPimp · 09-20-2005, 10:28 AM

when I first signed up, my site had generated over 10 thosand members within the first 2 weeks of being online. All of a sudden, my whole framework was not working, no functions were working, the site was rendered useless! I hired a tech to try and fix the issues , he told me that it had to be the host who modified something and that it is not our fault, well, I asked the host (sixdegreesaway) and on 3 occasions they said, No that they did nothing to make the problems occur.

Then after the 6th day of downtime, in an icq communication with sixdegreesaway, he says that maybe it is the "firewall" that he turned on.... Yes thats right, that he turned on, when our backend software that runs the site CANNOT communicate through such a firewall, it just can not... I say, OMG, you installed a firewall!!?? Take it off! Then he does and Whammo, we are working like a charm, it was that firewall they put on without even telling us about it, on our server. So we lost 6 days, picked up from where we left off and now, in our 6th week, we are down again, thig time with over 25 thousand members, and I contacted sixdegreesaway by email and attached the logs from the server that show, the last person to go into the server with ROOT access was a username that I never put in there, it was a username that sixdegrees put in the server that has rootaccess. The logs show that just before we went down, that person logged in the server.

I get an email back, telling me that I have a managed plan (I never heard of this) it does not even say this on any of my plan sheets or receipts for payment. And that since it is a managed plan, their setting up usernames with root in my server is a-ok. Still I get no explanation as to why the logs show that username as the last active one right as we went down and out. No explanation, just air and now 25 thousand members in limbo hitting a site that is unresponsive.

What do I do, I am losing my patients over here, I am watching a thriving site crumble before my eyes, I have nobody that is online or a phone number to call when I need assistance for these problems, I am left to send an email and hope that I get a sign of life back from the company within a day.

Maybe azguy can shed some light?

09-20-2005, 10:28 AM
MontrealPimp Confirmed User Join Date: Feb 2005 Posts: 937	when I first signed up, my site had generated over 10 thosand members within the first 2 weeks of being online. All of a sudden, my whole framework was not working, no functions were working, the site was rendered useless! I hired a tech to try and fix the issues , he told me that it had to be the host who modified something and that it is not our fault, well, I asked the host (sixdegreesaway) and on 3 occasions they said, No that they did nothing to make the problems occur. Then after the 6th day of downtime, in an icq communication with sixdegreesaway, he says that maybe it is the "firewall" that he turned on.... Yes thats right, that he turned on, when our backend software that runs the site CANNOT communicate through such a firewall, it just can not... I say, OMG, you installed a firewall!!?? Take it off! Then he does and Whammo, we are working like a charm, it was that firewall they put on without even telling us about it, on our server. So we lost 6 days, picked up from where we left off and now, in our 6th week, we are down again, thig time with over 25 thousand members, and I contacted sixdegreesaway by email and attached the logs from the server that show, the last person to go into the server with ROOT access was a username that I never put in there, it was a username that sixdegrees put in the server that has rootaccess. The logs show that just before we went down, that person logged in the server. I get an email back, telling me that I have a managed plan (I never heard of this) it does not even say this on any of my plan sheets or receipts for payment. And that since it is a managed plan, their setting up usernames with root in my server is a-ok. Still I get no explanation as to why the logs show that username as the last active one right as we went down and out. No explanation, just air and now 25 thousand members in limbo hitting a site that is unresponsive. What do I do, I am losing my patients over here, I am watching a thriving site crumble before my eyes, I have nobody that is online or a phone number to call when I need assistance for these problems, I am left to send an email and hope that I get a sign of life back from the company within a day. Maybe azguy can shed some light?