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EP is a convenient service in most respects and at least to the limited extent I use it, quicker and cheaper than the alternatives. But it does bother me that their routine support is so hopeless and that they seem to have zero interest in improving it. I have had a couple of issues over the past 2 years or so: they were both minor, yet it took Rand's intervention to get a useful response and that seems a crazy way to run a business.
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