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Originally Posted by shaliza
It seems as though the merchant that charged you held a pre authorized amount before closing the sale. The merchant normally drops the authorization once the sale is complete however if for some reason this does not happen, this amount will show as pending on your account statement. This is the case for any visa card you use.
In most cases, the pending charge will drop within a few days and the funds will be available in your account. If this does not happen, the merchant has not dropped the auth and we need something in writing from the merchant to release the funds.
If you have a question about your account, please feel free to contact me.
Shaliza
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Please check your emails i have problem with my epassporte account.