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Prohosters pulled that on me a while back.
I cancelled first by email, which they had a problem with, so I went to the support chat room to cancel personally with one of their guys. They kept charging me for 2 months following my final cancellation. I may only have gotten charged two months because my CC expired before what would have been the third month. Who knows?
I didn't go ballistic, go to the boards, or get pissed off. I wrote 7 polite but firm emails to their account manager, Ted Hickman, and legal dept over a period of 2 weeks. All of them went unanswered.
I decided to eat the charges as it was just a couple of small TGP'ing domains.
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