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Originally Posted by xlogger
So a host charged me $279 on the 12th and again on the 13th. I told the host and they said the charge on the 12th was Voided.
I called epass and told him that its void and they said they need a fax (in writing) from my host saying its void. My host cmpany policy has it that the never send fax, ever! But they did it for me anyways to epass.
After the fax i called epass today and they said their is no $279 translation AT ALL. Like the $ went into thin air?? I just hanged up on them! NEVER AGAIN!
Now nor my host or i have the $. Its goneeeeeeeee!  |
It seems as though the merchant that charged you held a pre authorized amount before closing the sale. The merchant normally drops the authorization once the sale is complete however if for some reason this does not happen, this amount will show as pending on your account statement. This is the case for any visa card you use.
In most cases, the pending charge will drop within a few days and the funds will be available in your account. If this does not happen, the merchant has not dropped the auth and we need something in writing from the merchant to release the funds.
If you have a question about your account, please feel free to contact me.
Shaliza