Anyone got a Paycom account recently?
We opened a Paycom account two weeks ago and they're stalling us with artfully vague messages. I wondered if it's just us or if anybody else is having the same problem at the moment?
Their compliance dept has approved our sites and they've set up their scripts on our server. That all happened quite quickly. The problem is that they haven't sent our username/password, so we can't log into the stats / settings. One day they say we'll get the password when the account is activated; the next day they say it's already activated. One day they say they have a problem with their system and they're very sorry; the next day they say they've sent the password to us 3-4 times and I must have a problem with my e-mail address. (It's the same e-mail address I've been chatting to them via for two weeks.)
They take 24hrs to reply to each message, so it's dragging on and on.
Normally I'd take the hint and move on, but I've heard good things about Paycom from other people and I really want to accept Switch/Solo.
Has anyone else got a new account with them recently? Any problems? I am curious to know whether they do have a general problem with their system (maybe one that they are not keen to publicise), or whether we're very unlucky. Maybe we just have the worst account manager there or something! It'd be good to know anyway.
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