Originally Posted by Trixie Racer

I was surprised too. Not one of those good surprises either. They screwed up my order (hot fudge sundae) and took an hour to bring up a replacement. The replacement was also screwed up (chocolate syrup instead of hot fudge). Their customer service was completely lacking.

This was about 2 months ago. Maybe they've improved since, but I'm not willing to give them another chance. I was in an expensive suite so I saw what should have been their best service.