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How Oxeo FUCKS you over when you leave
Remember me posting how satisfied we were bout Oxeo? Well WERE yes.
Apart from the trouble we had in the beginning with their server going down and reboots like every single day, this 6 months Oxeo ended in a NASTY way.
Mike, who owns Oxeo and a personal friend of a friend of me even, told me he couldnt care less if I posted this so here we go :
FACT : we cancelled the server. It would be taken down August 28th.
FACT : FOUR days before the 28th Mike cancelled the account and left us without admin access. No mrtg stats, couldnt see what load the new and the old server was getting. Very frustrating.
FACT : TWO days after the server would have been taken down, a tech guy at Oxeo (whos never gonna say ME off course) thought it was funny to keep the A records in their nameservers.
FACT : as of today our gallery traffic decreased with almost HALF. Shitloads of emails from affiliates telling us they got some Apache page instead of the galleries.
Mike said he didnt know and we didnt ask the nameserver entries to be deleted. WTF does this guy know bout servers anyway? This is costing us like HALF our turnover. I told him. His reply : Oxeo does not refund. WTF refund? This is a C-L-A-I-M. And it wasnt 10k.
So.
Oxeo. NEVER AGAIN. This guy doesnt care bout small program owners. Hes all about 'duh we got another 500k switch'. Well Mike. Those 1k monthly customers helped you start out in the beginning. It wont hurt if 1 or 10 left. So you treat them like shit when theyre in trouble. Nice deal.
And dont post Mikes cool. He was yes. Even was gonna show me NY n all. Until we left his biz and he couldnt fucking care less.
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