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Old 08-29-2005, 11:36 PM  
gideongallery
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Join Date: Aug 2003
Posts: 7,082
Quote:
Originally Posted by sicone
a whole call center or just a few reps on each shift?
most call centers will basically have all the agents supporting all the projects. That why they can do it so cheaply because the average calls taken by agents is constant. The surges are client by client.
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