AOL Fined for Making it Hard to Cancel
Quote:
America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures
AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service
http://news.zdnet.com/2100-9588_22-5842727.html
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Sounds like the online adult industry in the late '90s 
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I post on GFY so that when people ask me what I do,
I can tell them that I work with the mentally retarded.
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