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To me it seems like they did a free do over anyways and even that did not take. They did spend the time doing it twice and it really is not their fault that your dog is able to wiggle its way out of it.
I sort of see it like when one of my animals had to go in for some expensive surgery and that still only ended up prolonging the pets life a few days before it died from complications that the surgery was for in the first place. I never saw it as a guarenteed fix. I still paid the bill since they did their best.
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