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You really should contact someone there. I'm converting sub 1/390 this month and I have 404 traffic hitting her site.
If you or anyone ever has a problem contacting a specific rep at a program contact me, Phoenix, or another program rep, most of us can either direct you in the right direction to get your answers, or atleast take a look at your site and tell you what you're doing wrong.
Rico is a solid guy I'm sure he'll take care of you.
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