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i've been with e5 for about a month now and am happy with the service they provide. just so this doesn't sound like infomercial-bs, i'll admit theyve worked on a few things that weren't right from the start. i had a couple domains that weren't resolving properly and within a few hours, Frank had things running smoothly. there was another issue with software that i installed via their control panel and that was cleared up within an hour. both times i had full explanations on what was going on and time of resolution. i'd rather a host be straight up and admit they're ironing out minor issues rather than give me the standard "yep, been fixed" reply and me still not having a clue to what caused the screwup to begin with.
you can probably find something cheaper, that's almost always the case if you hunt around. i came from that side of the tracks and personally, peace of mind is worth the small premium; it all depends on your business model. i'm also not huge on getting a thick sales pitch laid on me, which is another reason why i ended up going with anthony @ e5. like anthony already admitted, e5 may not have been around as long as companies like ISPrime or be as big as them, but everyone has to start from somewhere
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