You must "go in" the DOS...
If you have Norton on that comp make startup disk (emergency floppy) and reboot from floppy, if you don't have Norton make that floppy on any other comp with Norton installed...
reboot... go in the bios, and set floppy as 1st boot source... reboot...
voila, you are "in" the Dos...
now do what you need to do with your friend Norton...
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