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Originally Posted by iBanker
I put a little thought into that as well, but the fact is most affiliates don't put in their phone number. And its Funny, alot of them have the same number "123456789". They must all live at the same house.  I think they think we want to telemarket stuff to them. lol
I really wish more did, it would be easily solved that way. |
I understand mate but I find the unwillingness of some people in this industry to use the phone to be amazing. It's the fastest way I know of to get a problem resolved.
We had a minor hassle with a host we use in Holland so we emailed them - two minutes later he rang us and 30 seconds after that the problem was solved.
Try getting that sort or resolution by exchanging emails ...
There is no quicker and surer way to overcome problems but by verbal communication - emails and instant messaging leave too much to chance because important things like the tone of voice are missing.
We did actually have one sponsor call us one day - and it was one of the most helpful and informative contacts we've ever had with a sponsor. It sure beat newsletters and emails.
In our business we often call clients who are about to pay for orders just so they know that they are dealing with real people - it's amazing the difference a phone call can make.