Originally Posted by vanderweb

I called about uploading funds and said i made an error. I wanted to use my credit card instead of my bank account. Directly after I used my credit card. I called support and was told the charge to my bank account would be removed.

A few days later I called again to be sure. They said what the first person said was incorrect. I said well I was going on what the first person had said and they said well nothing we can do.

I was not happy that customer service did not know how to handle the situation. At least if i was told the first day that charge could not be taken back. My bank account would not have been overdrawn.

I attempted to talk to a supervisor and they like the other person put all the blame on me and not the customer service rep.

The $100 was my banks charges for the checks they had to cash with not enough funds.

My name is vanderweb at epassporte. I do use your service and love it. But being treated like i was in the wrong by customer service did not sit well.

Yes it was my error and I take the blame for it. But the customer service said it would be taken care of. Then later said I was crazy to think that they were going to fix the issue.