|  07-26-2005, 12:47 PM |  | 
	| Confirmed User 
				 
                                
				Join Date: Feb 2002 
					Posts: 5,042
				      | 
	Quote: 
	
		| 
					Originally Posted by vanderweb
					
				 I called about uploading funds and said i made an error. I wanted to use my credit card instead of my bank account. Directly after I used my credit card. I called support and was told the charge to my bank account would be removed.
 A few days later I called again to be sure. They said what the first person said was incorrect. I said well I was going on what the first person had said and they said well nothing we can do.
 
 I was not happy that customer service did not know how to handle the situation. At least if i was told the first day that charge could not be taken back. My bank account would not have been overdrawn.
 
 I attempted to talk to a supervisor and they like the other person put all the blame on me and not the customer service rep.
 
 The $100 was my banks charges for the checks they had to cash with not enough funds.
 
 My name is vanderweb at epassporte. I do use your service and love it. But being treated like i was in the wrong by customer service did not sit well.
 
 Yes it was my error and I take the blame for it. But the customer service said it would be taken care of. Then later said I was crazy to think that they were going to fix the issue.
 |  No answer here either    | 
	|   |           |