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Originally Posted by TheDoc
Always two sides to a story..
But you NEVER pay a design company for work you are not happy with.. Period..
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Actually, that depends. First of all, it may not necessarily be the fault of the design company that the client has no clue about what he's doing... On the other hand, if the design was sub-standard and didn't sell worth shit I'd say either redo it or withstand payment. People expect ROI from a design, just like with any other B2B service or product.