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Originally Posted by TORTOISE
I totally agree Mitch,
For a large billing company such as Netbilling,phone,fax and full time office staff are of course the order of the day.
For operators of adult and mainstream sites that cannot afford the $20,000+ a month for full time customer care staff etc ,online live support not only offers a great new way to communicate with customers but it also brings down the price barrier so even the one man operation can offer a professinal service to the masses.
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Chat support is fine. However, just so you know, we offer phone and email support on a per trasnaction OR pre minute OR per interaction basis. It is relatively inexpensive. We also offer after hours support as some merchants/webmasters like tyo handle their own and just have us take over on nights/weekends/ and holidays. PWe provide this service for hundreds of companies.
Mitch
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Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!