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Originally Posted by (Gk)
Rand do you know how long it takes for the risk management people to get back with a status on the epass non-business application?
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It should only be a 24 hour turn around as long as all requested documents were submitted, legible, and check out.
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So far contacting cs@epass was very frustrating and kind of scary to be told that the sensitive information sent (like scanned copy of creditcard) was "forwarded to the right department" and at the same time you "didn't get the email". How is it possible?
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It sounds like there was some confusion between the two departments. I know where part of this problem lies.
I'll get with Amparo and get the details from her and will see if I can help move this along for you.