TheDoc,
Well l disagree ,maybe it didnt work for you ..and as you say you have written scripts and managed to solve your customers issues in another way thats fine and has solved your problems.
But for others read on....
examples.
1.We had a live online support call from a new customer/surfer at
www.bigmoviestore.com he wanted to know if he could purchase a one off order of 500 dvds for australia etc ..would that order have been lost ......or would he have emailed ????who knows maybe he would have emailed ..but for the low cost of live support why take the risk of him skipping somewere else...REAL TIME SALES you cant beat them.......
2.We have a client who is very well known on this board (l may reveal if l have too..although l dont want competitors jumping all over him..so l will hold back for now) who has seen his MEMBERSHIP SALES not trials.. rise X3 yes X3 and pays us over $600 a week for live support.....
Can l back that statement up YES of course l can.....So although it may not suit everyone,many sites can benefit greatly from live support.
Trust me l have the figures lol
