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Fellas who were complaining about the poor technical support didnt mention whether you were leasing managed or unmanaged servers. If they're unmanaged, and you're paying say $89-129 for you're average p4 server.. unless there is a hardware, a network or an issue requiring an OS re-install the NOC should have a way for you to automatically reboot your server and you should be able to manage the box on your own, so I wouldnt see why you would need to contact them at all really. If it is a managed server, and you're paying $400/month for it, you should be able to get ahold of someone 24/7 via the phone and have no problems what so ever.
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