Originally Posted by chipmunk

Hey Jack, thanks for allowing me the time give a bit of helpful info out to some of the webmasters out there!!

Being an Affiliate manger requires you to really focus on the aspect of Customer Service! As some of you may or may not know, I came from the mainstream world of advertising and marketing. Now coming into the Adult world as a full time career a couple of years ago was a huge shocker! I started with and am still with SEXMoney.com as the Marketing & Webmaster Relations Manager. Now what that means in plain English is I make sales and help webmasters and wear many hats around the office ...lol

So in the beginning I was getting into the grove of things and contacting webmasters & I found out very quickly the adult biz was ?lacking? in the customer service arena. Too me this is very strange. This is a Business correct? And in business there are certain ways you must handle yourself, so with that said? Why do many of us not do this? It hurts your business and mine in the log run.

My Feelings on Webmaster Etiquette?
I found that as a rep, being courteous to everyone, regardless if they have traffic or not is of utmost importance. There have been many webmasters that are just starting out that I have spent time with giving advice and so forth, that I may or may not see sales... But the bottom line is you never know. There are certain people in the industry that started out as nothing, and well now make a great deal of money. You can just never tell. So it is better to treat everyone with the same respect you would like to be treated with. I have seen way too many reps say ?got traffic? no well ok hey I?m busy go to go? This is not the right way. Granted we are all here to make money, but you know that extra effort may just pay off.

My feeling on ICQ/Messenger Etiquette?
If someone messages you and you do not wish to chat with them, don?t be rude and just ignore them. Be professional. Try replying with one of the following:
?Busy, Sorry can not chat? Hit me up later
?Thanks for the message, but at this time I am not interested!
?I appreciate you pitch, but not interested, please take me off your list
?What you are offering is not for me at all? but thank you
?Not interested right now, hit me up in a few months.
?I am busy right now, Can I contact you later? If so would you like me to call, email or ICQ?
?Can you give me just a little bit of time and I will be right with you, just finishing up some tasks

These statements are just a nicer and more professional approach of handling things, then pretending you never got the ICQ. My opinion is never close your doors to anyone? You just never know what will happen in the future. This industry has a funny approach of ?what comes around goes around?.
People have a habit of only remembering the bad or rude, not the good or gracious.

My feeling on Phone Etiquette?
Now when you get on the phone to contact a client or webmaster, the person on the other end of the phone has no idea if you are having a bad day or a good day. And to be honest if you are having a bad day, no reason the other person needs to know that. Many times our voices can tell a story, even though are words do not. Now this is going to sound strange for many, but it works! Go purchase one of those little mirrors from an auto parts store (the ones you stick onto your outside driving mirror) and mount it to your phone base! Now every time before you pick up the phone to make a call or receive a call for your business, look at the mirror, smile and then pick the phone up! It will make the world of difference I promise you! You need to be sort of a light switch to turn it on and turn it off. Now some of you may be saying that sounds so fake? Well it?s not that its fake, it is good customer service skills!

My feeling on Board Posting Etiquette...
I have to say too many reps out there ?See Sig? does not cut it. I mean come on guys and girls when you go to buy a car do you want the car salesman to say ?See Price? and that?s all? Off course you do not. Why not go that extra mile and discuss why someone should use your program! If someone is giving you the opportunity to ?spam? your program, why not take full advantage of it. It?s all about giving that extra bit of customer service! And with the industry as competitive as it is, that may be what separates you from the rest. I know this is what it has done from me and I am very proud of this fact!

A couple of months ago I was reading a thread about who admires who in the industry. Low and behold to my surprise I was mentioned by someone! It truly was a kind and touching thing to say! The thread said this: ?Chipmunk from SEXMoney. He is a classy all around great person to work with. Very knowledgeable in all aspects of the industry. His dealings with folks, from the newest newbies to established players, he treats all with respect? This just re-confirmed my beliefs about Customer Service and treating those the way you would like to be treated.


In the end it is up to use to preserve our industry as a business. Just because we are dealing in Porn does not give us the right to treat it any less like a business! All I ask is that you ponder my points and perhaps take some of what I said and apply it to your business! You will reap the rewards for sure!


-=Chipmunk=-