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Originally Posted by vanderweb
Update I got to admit at least person I am talking to is good, but I am still pissed. Now I am making a ticket I will let everyone know what happens 
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When you call in, ask for German Saye. He is the supervisor that finally got me the right answers. Don't rely on having a ticket. I had one too and it didn't do a bit of good. Call back and talk to German Saye.
Good luck to you!