GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Best tech support for managed dedicated hosting?

Sly · 07-10-2005, 06:02 PM

Have you ever discussed this with your hosting company? I hear this complaint quite often, then I explain why a ticket system is necessary and the clients eyes sort of "open up".

ICQ and other instant messaging programs are not reliable, evidenced by the weekly threads on GFY saying "Is ICQ down?" Do you really want to trust unreliable software to relay accurate technical questions and problems to your host?

A ticket system allows your host to see who needs what, when they need it, and when it was resolved. When our techs log-in to the system they are greeted by a screen with open tickets along with dates and times. This helps ensure that tickets are replied to accurately and promptly. The ticket system is also a great way for techs to go through your history and see what else has been done to your account recently.

Those are just two reasons, probably the most important two, there are others that I would be happy to list or clarify if you so wish.

07-10-2005, 06:02 PM
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,341	Have you ever discussed this with your hosting company? I hear this complaint quite often, then I explain why a ticket system is necessary and the clients eyes sort of "open up". ICQ and other instant messaging programs are not reliable, evidenced by the weekly threads on GFY saying "Is ICQ down?" Do you really want to trust unreliable software to relay accurate technical questions and problems to your host? A ticket system allows your host to see who needs what, when they need it, and when it was resolved. When our techs log-in to the system they are greeted by a screen with open tickets along with dates and times. This helps ensure that tickets are replied to accurately and promptly. The ticket system is also a great way for techs to go through your history and see what else has been done to your account recently. Those are just two reasons, probably the most important two, there are others that I would be happy to list or clarify if you so wish. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.