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Lol yeah I know what you mean... I will get calls from them at all times of the day. It's soooo hard explaining to them because they don't know any terminology.
My mom called last week and couldn't get on the internet. I was trying to have her check connections to the modem and router, but it was almost impossible because she didn't know what a router was and kept referring to the computer tower as the "computer box."
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