|
You are a complete idiot you know that pimpdog?
You should be glad it's me you're talking to this way and not someone in support or tech since I'd terminate your account and ban you from ever using CCBill.
And for the record, I answer to one person at CCBill and he's the guy that signs the pay checks.
You keep up your name calling and your insulting little slurs -- obviously that's all you can manage. YOU do more for your reputation than anything I can say or do ever would.
My comment on your perceived problem did not mention you being stupid, as a matter of fact I didn't call you that until well after your foul mouth started spewing. But keep in mind that I won't forget what you've said here, and things in this industry change faster than the weather.
-------------------
Now on to productive things -
"Its caused mostly by our pricing strategies. Say you offer a $2.95 trial with a $29.95 rebill (very common) Joe Surfer KNOWS his card will clear for $2.95, and in his mind that's all he's spending today. But the processor runs a pre-auth on the card for the whole $30, to reserve the funds on the card so they can be rebilled in 3 days.
If Joe Surfer doesn't have the whole $30 available, he gets declined by the bank, and it doesn't matter who processes your transactions. "
-------------------------------
Actually Lenny2 the way the system works is a bit different UNLESS you are running a free trial.
When a customer is running a paid trial for 2.95, that is all that is authorized and charged on the card. The rebill amount isn't authorized until the time of the rebill, which is where alot of surfers don't make the cut since they don't have 30 bucks left on their card to spend. What CCBill does in that instance is keep on attempting to rebill the card for 6 more days, hoping that the surfer pays his bill and has some more credit available.
In the case of a free trial, the entire amount is pre-auth'd against the card, so the decline rate on free trials is quite a bit higher than on low cost trials, due to the very thing you describe. You can't give the surfer free access for the trial, since you know he can't pay at the end. You aren't doing a rebill so you only have one shot at getting the card to go thru for the free trial.
|