I was checking around various statistics from our processing, re: cancellation reason, decline reasons, etc...
I found that 20.63% of our cancellations done on the processor's end are "Satisfied Customer". I checked to make sure that's not the default in the cancellation dropdown, and it isn't...
Now I have to think of ways to "UNsatisfy" them so they don't cancel
Damn surfers, always giving me more work to do
