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Originally Posted by Kristian
I deserved respect, efficiency and honesty, but obviously I went about it the wrong way. Next time I wont send polite form emails, post polite forum messages, send polite icq messages to yourself and Lara. Next time I'll use smoke signals.
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I will apologize for the tone of my first posts in this thread. I posted in such a way, because I saw the first few posts portraying our company negatively because we didn't reply right away to the thread (because no one was around at that hour) AND it was not the first thread of yours to do this. I believe you didn't directly mean anything bad against us, however that's how it looked first thing in the morning (again, only because it's not the first time).
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Originally Posted by Kristian
True, in all honesty, since you have sorted my problems I should indeed have contacted you. However, in my own defence, I contacted about everyone else (INCLUDING my account rep!), and used every other means of communication (barring smoke signals) to resolve the issue.
If someone had told me "dont bother contacting Bryan, he has no authority and does not have the information required to be helpful, dont contact Lara because she'll make you wait 3 weeks and i never in the office, dont post a forum message because it will be deleted (and we'll use the excuse it's offensive or racist or something", dont send form emails because they only get a 1 in 5 response . . . don't do any of those, just contact Varius, he's the man, he's a cool, efficient mofo that can leap buildings and see through walls, he'll do it for you matey!" . . . then YES, if someone had told me this, I'd have gone straigh to Varius, problem solved.
I'm off to shower.
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It seems this all boils down to what situations like this usually do: miscommunication. Whether that was due to contact form issues, internal communication problems on our side, forum confusion, etc... doesn't matter at this point now that the damage has been done.
Hopefully, however, it is reversible damage. There are always ways to fix things, and you must bear in mind the most important aspect here: do you make money with us? IMHO you should not base business decisions on personal issues (although that's completely upto you). That is something I myself had to learn, as I was quite the arrogant, rebellious youth. (OK, some things don't change
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I can tell you for a fact that I have to sometimes work with people I cannot stand; it's for the good of the company though, and thus my own, so I do it.
Anyhow I will be on ICQ for awhile still if you feel like discussing things.