Originally Posted by Choker

Tom, I returned your call last week and left a message on your voice mail, still no call back. I sent a email to Michelle asking her to verify that guys I sent in apps for and made payments for are covered. She replied that they do not have the manpower to go thru and check. So guys I paid for and sent in apps are having to pay again just to make sure they are covered. You guys really need to consider giving the call center or someone access to the members list so guys can call in and make sure they are in. If the list of members is sent to this third party and it is missing names all hell will probably break loose. At this moment nobody is confident that you guys will have this list 100% accurate, everyone is scared their name will be missing, myself included. I got a letter but never a email. I realize you guys are swamped but come on man, hire 2 temps to answer the phone so guys can be assured they are members. There is too much at stake here to not do this.