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I wouldn't like this either... especially in his situation. He bought 6 cars before from that dealership and he's used to get such services for free (I guess not only for his BMW's but also for his Porsche's). Then he buys a Mercedes and suddenly he has to pay for it.
And to the people that say this is completely normal... this really depends on your dealership and it doesn't matter whether you're in the US/Canada or in Europe. Some dealers will just do it for free (like in 12clicks' case). With other dealers you can talk about such stuff before you get the car.
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