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Originally Posted by Nysus
I don't like the idea of giving a person / telling a person a password to any logins of mine, even if it's an employee of the company; I'd hope passwords would be encrypted. I realize it's to verify that it isn't a prank call, but perhaps just having a form inside (once your logged in) that you can fill in all that information, and not a phone number.. would work better?
Matt
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The purpose of the phone number is to be able to provide the fastest turn-around service possible if a webmaster were to be investigated and a more personal service during a potentially very stressful situation. We feel an online form would be less reliable, more open to "fake" submissions, and would not provide as fast a turn around.
Overall, investigations of our content should be few and far between, but we want to always be prepared. At this time, we feel it it reasonable to ask webmasters to verify their TopBucks account by providing it to a staff member over the phone. As time progresses, we'll continue to improve upon our 2257 system as we do with our other projects.
~Alli