Quote:
Originally posted by FierceHost
Ig you knew how to setup a server the right way, you shouldn't have any downtime at all
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One of my clients was hosted at Rackshack. They had bad memory and their server crashed all the time. After a month of this and 9-10 phone calls & support incidents with no resolution, we finally had to move them to a different host (ServInt).
On about the 4th crash, I called rackshack support to complain and they cut me off and told me that I should really just enter this directly into their tracking system. Like the last three support tickets that I had done that way had worked so well.
We kept telling them there was a hardware problem and they kept just rebooting the machine and closing the ticket with no other action.
Finally, after we had moved all the domains and email off the machine, we just left it down for about a week. We made one last support call just for kicks and I think they noticed the machine was down for a week and had no domains pointing to it or something because they finally did replace the memory. It was too late, of course.
One thing that I learned from this is that you really want to have some sort of monitoring service. It really sucks if your machine is down for a day and you have no idea.
Anyway, I think that Rackshack is fine if you know how to setup a server AND you never plan on having hardware problems.
(I just repaired a pay site for a new client after their hard drive crashed and they didn't have any backups. Please. Always include a backup solution when you price out hosting.)