Quote:
Originally posted by Allison
Sly_RJ we admitted that the APIC email to the webmaster from us was unclear about our policy (which I have explained numerous times now) and seemed harsh. A new member of our support team created the e-mail and did not completely understand our policy. We apologized to Kenny and let him and other webmasters know that we will be sure to clarify how we deal with APIC's concerns in the future.
~Alli
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I know you did, and I respect that. Very professional, thumbs up. However, I wasn't referring to your handling of email to the least bit.
Instead, I was referring to your general policy of deactivation. Completely ridiculous if you ask me. You claim its a way to get the users proper attention, damn right it would get my attention! And piss me off, too. There are much better ways of getting an affiliates attention. I realize you folks are busy, but if this matter is important to you (I'm assuming it is), I think a phone call to the affiliate would be most appropriate. If someone was accusing me of theft, the least they could do is give me a buzz.
And instead of leaving the affiliate hanging by not allowing them to login (that would seriously piss me off), you should print up a screen that says there are a few concerns regarding theft, please contact TB immediately so we can clear your name.
You're making the affiliate feel like absolute shit. Is that really what you want your policy to do?